> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trady.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> How to reach Trady support, what to prepare first, and the three rules of not getting scammed while seeking help.

## Before you write

Two minutes of prep turns a three-day ticket into a one-reply fix:

1. **Transaction issues** → have the **transaction hash** (trade history → click the trade → copy hash), the network, and the approximate time.
2. **App issues** → what you did, what you expected, what happened; a screenshot beats three paragraphs.
3. Check [Failed Transactions](/troubleshooting/failed-transactions) and [Deposit & Withdrawal Issues](/troubleshooting/deposit-withdrawal-issues) — the top cases are solved there in less time than a ticket takes.

## Channels

| Channel                 | For                                            | Link                                                                                |
| ----------------------- | ---------------------------------------------- | ----------------------------------------------------------------------------------- |
| Support bot             | Account, funds, bugs                           | [https://t.me/tradysupportbot](https://t.me/tradysupportbot)                        |
| Telegram                | Community help, announcements, quick questions | [https://t.me/tradyxyz](https://t.me/tradyxyz)                                      |
| X                       | Announcements, public questions                | [https://x.com/tradyxyz](https://x.com/tradyxyz) {/* TODO(team): confirm handle */} |
| Instagram               | Content & updates                              | [https://www.instagram.com/trady\_xyz](https://www.instagram.com/trady_xyz)         |
| Partnerships & listings | BD inquiries                                   | [contact@trady.xyz](mailto:contact@trady.xyz)                                       |

All links above must match the [Official Links](/start-here/official-links) page — if someone contacts you claiming to be Trady from anywhere else, it's a scam.

## The three rules of not getting scammed while seeking help

1. **Support never DMs first.** You open the conversation, always.
2. **No one legitimate will ever ask for your seed phrase, private key, or a "wallet sync".** The conversation ends the moment someone does.
3. **Verify handles against [Official Links](/start-here/official-links)** — scammers monitor public support requests and swoop in with lookalike accounts within minutes. That helpful "admin" who found *you* is the attack.

## What support can and can't do

**Can:** investigate transactions by hash, fix account/UI issues, flag scam addresses and fakes, escalate bugs to eng.

**Can't:** reverse blockchain transactions, recover funds sent to wrong addresses, restore keys you exported and lost, move your funds (we're non-custodial — that's [the point](/account-wallets/custody-key-export-import)).