> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trady.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Deposit & Withdrawal Issues

> Deposit not showing up, withdrawal pending, wrong network, random tokens in your wallet — work through this before panicking.

Money in flight feels worse than money lost. Work through this before panicking — the answer is usually "it's fine, here's where it is."

## Deposit not showing up

**Step 1 — check the chain, not the app.** Find the transaction hash in your sending wallet/exchange and look it up on the explorer (Solscan for Solana, BscScan for BNB):

* **Not found / pending:** the transaction hasn't left the sender. Exchange withdrawals can queue for minutes. This is on the sending side, not Trady.
* **Failed on-chain:** the transaction reverted — funds never left. Check the sender for the reason (usually gas).
* **Confirmed on-chain:** the funds arrived at the address. If your Trady balance hasn't updated within \~10 minutes, contact [support](/troubleshooting/contact-support) with the hash.

**Step 2 — check what you actually sent:**

* **Wrong network?** Sent on a chain Trady doesn't support (e.g. Polygon USDC to your address) — the funds sit at that address on that chain. Because you control the keys, they're not necessarily lost: [export your key](/account-wallets/custody-key-export-import), import it into an external wallet with that chain enabled, and recover. This is self-custody paying rent.
* **Wrong address?** Blockchain transfers to an address you don't control are unrecoverable. No one can reverse them — not Trady, not anyone. This is why the [deposit flow](/account-wallets/deposit) says match the network and copy carefully.

## Withdrawal issues

* **Withdrawal pending long:** check the hash on the explorer. Confirmed = it arrived; the receiving side (especially exchanges) may credit slowly. Exchange deposits of memecoins can take extra time or be unsupported — check the exchange's listing first.
* **Withdrawal failed:** usually insufficient network-fee balance or a destination address problem. The error message states the reason. {/* TODO(team): confirm error surfacing */}
* **Sent to the wrong address:** irreversible — see above. Test transfers exist for this reason.

## "There's a random token in my wallet"

Airdrop spam. Tokens can be sent to any address without consent; scammers seed wallets with bait tokens whose names contain URLs. **Don't visit the URL, don't try to sell it, don't approve anything to "claim" it.** Hide it and move on. See [Security](/account-wallets/security).

## Dust balances

Tiny leftover amounts (below trade minimums) accumulate from partial fills and price moves. {/* TODO(team): confirm any dust-consolidation feature; Solana token-account rent reclaim? */}

## Escalating

For anything unresolved: [Contact Support](/troubleshooting/contact-support) with (1) the transaction hash, (2) the network, (3) timestamps. With those three, most cases resolve in one exchange.