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Before you write

Two minutes of prep turns a three-day ticket into a one-reply fix:
  1. Transaction issues → have the transaction hash (trade history → click the trade → copy hash), the network, and the approximate time.
  2. App issues → what you did, what you expected, what happened; a screenshot beats three paragraphs.
  3. Check Failed Transactions and Deposit & Withdrawal Issues — the top cases are solved there in less time than a ticket takes.

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Channels

All links above must match the Official Links page — if someone contacts you claiming to be Trady from anywhere else, it’s a scam.

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The three rules of not getting scammed while seeking help

  1. Support never DMs first. You open the conversation, always.
  2. No one legitimate will ever ask for your seed phrase, private key, or a “wallet sync”. The conversation ends the moment someone does.
  3. Verify handles against Official Links — scammers monitor public support requests and swoop in with lookalike accounts within minutes. That helpful “admin” who found you is the attack.

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What support can and can’t do

Can: investigate transactions by hash, fix account/UI issues, flag scam addresses and fakes, escalate bugs to eng. Can’t: reverse blockchain transactions, recover funds sent to wrong addresses, restore keys you exported and lost, move your funds (we’re non-custodial — that’s the point).