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Before you write

Two minutes of prep turns a three-day ticket into a one-reply fix:
  1. Transaction issues → have the transaction hash (trade history → click the trade → copy hash), the network, and the approximate time.
  2. App issues → what you did, what you expected, what happened; a screenshot beats three paragraphs.
  3. Check Failed Transactions and Deposit & Withdrawal Issues — the top cases are solved there in less time than a ticket takes.

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Channels

All links above must match the Official Links page — if someone contacts you claiming to be Trady from anywhere else, it’s a scam.

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The three rules of not getting scammed while seeking help

  1. Support never DMs first. You open the conversation, always.
  2. No one legitimate will ever ask for your seed phrase, private key, or a “wallet sync”. The conversation ends the moment someone does.
  3. Verify handles against Official Links — scammers monitor public support requests and swoop in with lookalike accounts within minutes. That helpful “admin” who found you is the attack.

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What support can and can’t do

Can: investigate transactions by hash, fix account/UI issues, flag scam addresses and fakes, escalate bugs to eng. Can’t: reverse blockchain transactions, recover funds sent to wrong addresses, restore keys you exported and lost, move your funds (Trady is non-custodial — that’s the point).

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Frequently asked questions

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How do I contact Trady support?

Through the support bot at @tradysupportbot, in a conversation you start. Community questions go to the Telegram channel; partnership and listing inquiries go to contact@trady.xyz.

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Will Trady support ever message me first?

Never. Support only responds in a conversation you open. An “admin” who found you first is an attack — scammers monitor public support requests and swoop in with lookalike accounts within minutes.

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What should I prepare before contacting support?

For transaction issues: the transaction hash, the network and the approximate time. For app issues: what you did, what you expected and what happened — a screenshot beats three paragraphs.

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Can Trady support recover funds sent to a wrong address?

No. Support can investigate transactions by hash, fix account and interface issues, flag scam addresses and escalate bugs. It cannot reverse blockchain transactions, recover funds sent to wrong addresses, restore keys you exported and lost, or move your funds — Trady is non-custodial by design.
Last modified on August 4, 2026