Before you write
Two minutes of prep turns a three-day ticket into a one-reply fix:- Transaction issues → have the transaction hash (trade history → click the trade → copy hash), the network, and the approximate time.
- App issues → what you did, what you expected, what happened; a screenshot beats three paragraphs.
- Check Failed Transactions and Deposit & Withdrawal Issues — the top cases are solved there in less time than a ticket takes.
Channels
| Channel | For | Link |
|---|---|---|
| Support bot | Account, funds, bugs | https://t.me/tradysupportbot |
| Telegram | Community help, announcements, quick questions | https://t.me/tradyxyz |
| X | Announcements, public questions | https://x.com/tradyxyz |
| Content & updates | https://www.instagram.com/trady_xyz | |
| Partnerships & listings | BD inquiries | contact@trady.xyz |
The three rules of not getting scammed while seeking help
- Support never DMs first. You open the conversation, always.
- No one legitimate will ever ask for your seed phrase, private key, or a “wallet sync”. The conversation ends the moment someone does.
- Verify handles against Official Links — scammers monitor public support requests and swoop in with lookalike accounts within minutes. That helpful “admin” who found you is the attack.