Money in flight feels worse than money lost. Work through this before panicking — the answer is usually “it’s fine, here’s where it is.”
Deposit not showing up
Step 1 — check the chain, not the app. Find the transaction hash in your sending wallet/exchange and look it up on the explorer (Solscan for Solana, BscScan for BNB):
- Not found / pending: the transaction hasn’t left the sender. Exchange withdrawals can queue for minutes. This is on the sending side, not Trady.
- Failed on-chain: the transaction reverted — funds never left. Check the sender for the reason (usually gas).
- Confirmed on-chain: the funds arrived at the address. If your Trady balance hasn’t updated within ~10 minutes, contact support with the hash.
Step 2 — check what you actually sent:
- Wrong network? Sent on a chain Trady doesn’t support (e.g. Polygon USDC to your address) — the funds sit at that address on that chain. Because you control the keys, they’re not necessarily lost: export your key, import it into an external wallet with that chain enabled, and recover. This is self-custody paying rent.
- Wrong address? Blockchain transfers to an address you don’t control are unrecoverable. No one can reverse them — not Trady, not anyone. This is why the deposit flow says match the network and copy carefully.
Withdrawal issues
- Withdrawal pending long: check the hash on the explorer. Confirmed = it arrived; the receiving side (especially exchanges) may credit slowly. Exchange deposits of memecoins can take extra time or be unsupported — check the exchange’s listing first.
- Withdrawal failed: usually insufficient network-fee balance or a destination address problem. The error message states the reason.
- Sent to the wrong address: irreversible — see above. Test transfers exist for this reason.
”There’s a random token in my wallet”
Airdrop spam. Tokens can be sent to any address without consent; scammers seed wallets with bait tokens whose names contain URLs. Don’t visit the URL, don’t try to sell it, don’t approve anything to “claim” it. Hide it and move on. See Security.
Dust balances
Tiny leftover amounts (below trade minimums) accumulate from partial fills and price moves.
Escalating
For anything unresolved: Contact Support with (1) the transaction hash, (2) the network, (3) timestamps. With those three, most cases resolve in one exchange.
Frequently asked questions
How long should a deposit take to appear?
Once the transaction is confirmed on-chain, the Trady balance should update within about 10 minutes. If it does not, contact support with the transaction hash.
I sent funds on a network Trady doesn’t support — are they lost?
Not necessarily. The funds sit at your address on that chain, and you control the keys. Export the private key, import it into an external wallet with that chain enabled, and recover them. See Custody, Key Export & Import.
Can Trady reverse a transfer sent to the wrong address?
No. Blockchain transfers to an address you do not control are unrecoverable — not by Trady, not by anyone. This is why the deposit flow asks you to match the network and copy the address carefully.
Why is there a random token in my wallet I never bought?
Airdrop spam. Anyone can send tokens to any address without consent, and scammers seed wallets with bait tokens whose names contain URLs. Do not visit the URL, do not try to sell it, and do not approve anything to “claim” it.
What should I include when escalating a deposit or withdrawal issue?
Three things resolve most cases in one exchange: the transaction hash, the network, and the approximate timestamp. Last modified on August 4, 2026
